Terms of Purchase and Return Policy

 

By agreeing to the Cruz Hemp terms and conditions you agree that you understand that the products purchased contain cannabinoids derived from Hemp grown in accordance with federal regulations. As these products, nor any content on the cruzhemp.com website, have not been evaluated by the FDA, we make no claims as to any benefits or results that may occur from using our products. These products are not intended to diagnose, treat, prevent any condition, physical ailment, illness, or disease. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. 

You will be responsible for any sales tax due on purchases made using the Website. The Website will collect sales taxes at the time of sale as required by state and federal laws applicable to a particular sale based upon the shipping address provided during order checkout. You can cancel your order any time until your order has been shipped. 

30 day Customer Satisfaction Guarantee

If you are not satisfied with any products after you have received them,  simply contact us at the below address and return the unused portion of the product with a note explaining the reason for the return. Cruz Hemp attempts to be as accurate as possible with the product descriptions placed on the cruzhemp.com website. However, Cruz Hemp does not warrant that product descriptions or other content of the cruzhemp.com website is totally complete, absolutely reliable, current, or error-free. If a product offered by the cruzhemp.com website is not as described, your sole remedy is to return it. If we  receive a returned product within 30 days of your order, we will issue a full refund in the form of payment that you used to make the purchase. There are no refunds offered after 30 days of receipt. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Damage Due to Freight or Shipping

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check each shipment carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours of your receipt. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

Payments

You agree to pay all charges in accordance with the prices and billing terms in effect at the time a fee or charge is due and payable.  You must provide Cruz Hemp with a valid credit card (Visa, MasterCard, Discover or any other issuer accepted by us). By providing Cruz Hemp with your credit card number and associated payment information, you agree that Cruz Hemp, and its third-party service provides for payment services (Authorize.net) as the third party service providers for payment services are authorized to immediately invoice your Account for all fees and charges due and payable to Cruz Hemp hereunder and that no additional notice or consent is required.  You agree to immediately notify Cruz Hemp of any change in your billing address or the credit card used for payment hereunder. Company reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Website or by e-mail delivery to you. Cruz Hemp uses Authorize.net as third party service provider for payment services (e.g., card acceptance, merchant settlement, and related services).  By making purchases on the Cruz Hemp website, you agree to be bound by Authorize.net’s VISA privacy policy(https://usa.visa.com/legal/privacy-policy.html) and hereby consent and authorize Cruz Hemp and Authorize.net to share any information and payment instructions you provide with Third Party Service Provider(s) to the minimum extent required to complete your transactions.  
Charges to your credit card will appear as “CRUZ HEMP”.

Subscriptions

If you purchase a subscription service for a term (the “Initial Term”), then the terms of purchase will be automatically renewed for additional periods of the same duration as the Initial Term at Cruz Hemp’s then-current prices for such subscription services unless you opt out of the Auto-Renewal or decline to renew your subscription. Subscription and payment settings, including cancellation at any time for any reason, can be managed by customers independantly via the My Account section of the Website. For purposes of calculating subscription installments, all payment and shippment periods will be calculated based upon the time the original subscription installment was purchased. For example, if you purchase a monthly subscription plan on the 15th day of a given month, all future subscription shipments and charges will ocur on the 15th day, or next working business day, of subsequent months.

 

Cruz Hemp Customer Service

Phone: 831-204-0609

Email: [email protected]

Send return or damaged product to: Cruz Hemp 1321 River St. Santa Cruz, CA 95060